FAQ

How long should I wait to receive my parcel?

The delivery time takes 5-15 days according with your location....yeah, it's a long time, but we are working to improve our supply chain.

Where is my parcel?

Follow the instruction to track your order clicking here. You can check it here with your order data. If you are not sure contact us

The products I ordered are damaged, what should I do?

We will re-ship them. Contact us to let us know

Some of the products I ordered did not arrive, what should I do?

We will re-ship them or find another solution. Contact us to let us know

I want to return some of the products I ordered because they are damaged, what should I do?

Contact us and we will find a solution. Maybe we can offer a better deal!

I want to return some of the products I ordered because I don't like them, what should I do?

Contact us and we will find a solution. Please, remember that return is not free of charge at the moment. You will pay the return cost.

I am based in the European Union. Do I need to pay VAT separately?
Due to new EU regulations if our products sent from outside the EU, there may be VAT surcharges. If you need to add VAT, you will see a "VAT included" sign indicated at checkout. For more info, you can contact your local authorities for taxes and customs fees.